Welcome To Our Support Portal

Here you will find all help and information needed to become an expert in using your new phones / apps and systems.

To contact us for a quote, to request a demo, for information or for immediate support please use the form below.

Perhaps you are looking for some quick self help.
If you are looking for those quick answers or user guides please see below in our support section.

Do you need User Guides?

  • Standard User Guides

    These are the user guides that the manufactures provide they offer simple straight forward guides for you to follow.
    Some may may include illustrations but they are very useful in getting you up and running.

  • Custom User Guides

    These are user guides that are made custom for your business based on how your setup and installation was done, Morecom will create these and work with you to get you the very best guides that come with screenshots.

  • Suggest A User Guide

    Perhaps you have a few suggestions for our user guides.
    Morecom will always listen to its customers to provide the very best in customer service and if you have suggestions for our user guides or perhaps you have some ideas to share with us, now is your chance. Get in touch and let us know !
To See All Our User Guides Click Here

Do you Need Tech Support?

  • Phone Support

    Call the number below and press option 2 to be connected to one of our support engineers who will be more than willing to talk you through some self help and hopefully fix your problem without the need for a call out.

    01495 755555 

  • Remote Support

    If you are not techincal and need help we have various ways of remotely dialling into your phones or computers or cameras to give you the helping hand you need, this is a cheaper solution to a call out and we are often able to fix your issue this way.

    Call the number below and press option 2 and request remote support.

    01495 755555 - You will be asked to choose one of the software options below for us to connect to you. 

  • Call Out Support

    This is for when we have tried all options and we can not fix your issue simply without coming out and seeing it first hand. We will always try the first 2 options before resorting to a call out however sometimes it is just not possible.

    Call the number below and press option 4 and request a call out.

    01495 755555 

Remote Support Software

Troubleshooting FAQ

My Broadband Is Slow?

Have you done a speed test?
head to www.speedtest.net and if they are slower than they should be email us a screenshot and we can provide you with a full broadband test.

My Phone Says No Service What Do I Do?

Do you have internet? Are the cables in the right place?

Please check these 2 tasks, If everything looks like its ok the next step is to try a 15 minute restart and if that does not work contact us and we will help.

My Camera is being affected by light, can you help?

Yes ! We can remote into your system and check that the settings are correct for light adjustment.

My Electrical Appliance is not working correctly, what can i do?

Has it been pat tested? If not it could be faulty or dangerous, contact us straight away!