- HOSTED PHONES - WI-FI - SECURITY & ACCESS CONTROL - ELECTRICAL TESTING & CERTIFICATES
In today’s business environment, communication is more important than ever. Customers expect calls to be answered quickly, staff need the flexibility to work from anywhere, and businesses require a telephone system that is reliable, scalable, and easy to manage.
That’s why Morecom Ltd has partnered with IPVoice, one of the UK’s leading hosted telephony platforms, to provide businesses with a powerful cloud-based phone system designed for the modern workplace.
Whether you’re a small business with a handful of users or a multi-site organisation with hundreds of extensions, the Morecom IPVoice solution delivers enterprise-grade functionality without the cost and complexity of traditional on-site telephone systems.
IPVoice is a cloud-hosted telephone platform that allows businesses to make and receive calls over the internet rather than relying on traditional phone lines.
Because the system is hosted in the cloud, there is no need for expensive PBX hardware on site. Users simply connect their desk phones, mobile applications, or softphones and start making calls.
This creates a highly flexible communications platform that can grow alongside your business.
Our customers choose IPVoice because it offers all the features expected from a modern business telephone system while remaining simple and cost-effective to operate.
Key benefits include:
One of the most popular features of the Morecom IPVoice platform is the mobile application.
The app allows users to take their office extension wherever they go.
Whether you’re:
You can answer business calls exactly as if you were sitting in the office.
For many businesses, the mobile app has become an essential tool for flexible and hybrid working.
Create professional greeting menus such as:
“Press 1 for Sales”
“Press 2 for Support”
“Press 3 for Accounts”
This ensures calls are directed to the correct department quickly and efficiently.
Ideal for:
✓ Customer service teams
✓ Support departments
✓ Sales environments
Callers can remain in a queue until the next available team member is available to assist them.
Voicemail messages can be delivered directly to your email inbox.
Benefits include:
✓ Faster message retrieval
✓ Easy forwarding
✓ Improved responsiveness
Recording capabilities can assist with:
✓ Staff training
✓ Quality assurance
✓ Compliance requirements
✓ Customer dispute resolution
Unlike traditional systems tied to a specific office location, IPVoice users can operate from virtually anywhere with an internet connection. This creates greater flexibility and business resilience.
Remote Support Options
Our support team can assist using:
This means many configuration changes, troubleshooting tasks, and user support requests can be completed quickly without requiring an engineer to attend site.
Benefits include:
Traditional PBX Systems
Traditional systems often require:
Remote working can be difficult and adding new users often involves additional hardware and engineering work.
By comparison, IPVoice offers:
Businesses can add users, handsets, and functionality much more easily than with legacy phone systems.
There are many hosted telephony providers on the market, but one of the key advantages of choosing Morecom Ltd is the level of personalised support customers receive.
Rather than dealing with large call centres or generic support desks, customers benefit from:
Our team takes the time to understand how your business operates and ensures your phone system is configured accordingly.
Hosted telephony also provides significant resilience advantages.
If your office becomes inaccessible due to:
Calls can often be redirected to:
This helps maintain customer service and business operations during unexpected events.
We discuss your current phone system and business requirements.
We create a telephone solution tailored to your organisation.
A detailed proposal is prepared outlining users, features, handsets, and pricing.
The system is provisioned and configured by our engineers.
Where required, existing business numbers can be transferred.
Users receive guidance on handsets, mobile apps, and system features.
Our technical team remains available to assist with future changes, support requests, and system enhancements.
