Hosted Communications

Call Handling

  • Auto Attendants

    An Auto Attendant allows your callers to navigate a menu in order for them to speak to the correct department or person.
    an example of this is:

    Welcome To (Company Name)
    Please Press:
    1 for sales
    2 for accounts

  • Call Centres

    The Call Centre enables agents to handle inbound and outbound calls efficiently and expertly.

    With call queuing, comfort messages and MOH your callers will be happy with the way you're handling their call.

  • Enhanced Ring Groups

    Dont need a call centre or an auto attendant? An Enhanced Ring Group allows you to handle calls sufficiently.

    An ERG has basic queuing and features, without the analytics of a call Centre.
Click Here to read about these features in more detail

Call Analytics

  • Wallboard & Statistics

    With a live wallboard, daily statistics and scheduled reports, you can keep an eye on your business and improve the way you handle your calls giving a better experience to your customers

Voice Recordings

  • Call Recordings

    Do you need to record calls?
    Perhaps for the following reasons:

    • Training Purposes
    • Complaints
    • Quality & Assurance

    Our system can record you calls and gives you easy access to listen to them when you need to.

  • Recordings & Voicemail Backup

    With our Simple Storage Solution we are able to offer you secure and reasonably priced backup storage which is tailored to your needs and will scale up based on your usage.

  • Voicemail To Email

    Want to be notified about a voicemail quickly? Rather than a flashing light on your phone we have the option to email all your voicemails off the system automatically and instantly as soon as your receive them.
To Get Your Business Up And Running Contact Us Now

Customizable MOH

When you have a phone system from Morecom Ltd, you are able to utilise the free MOH included with the system. However we do have a custom MOH Options:
1) Pay Monthly (Which includes Re-recording & Amendments)
or
2) One Off Payment, One Off Recording (0 Changes)

Click Here To Order Your MOH

Phone System Training

  • Happy To Help

    Morecom Ltd technicians will fully train all your staff how to expertly use your new hosted phone system.

    With fully customizable training based on your needs we will provide you with screenshots and training guides along with an excellent customer service.

  • Face To Face Training

    Morecom Technicians can come to your premises and train you in person wether its one on one or as a group, we will ensure your staff are fully versatile in using the new system.

  • Online Training

    Maybe you're limited on time or by location? Well now we can provide an online training where suitable which can be recorded for future watch back should you need to retrain or use it for new staff members in the future.
Book Your Training Here

Frequently Asked Questions

What Happens If We Have Broadband Failure?

Our system is designed with a failover we can make calls go to a mobile or another phone at your request or automatically should your broadband go down for any reason.

Calls Included?

We can include up to 2000 minutes per user free off charge within the licence fee (calls outside of this will be charged)

Can I Really Work From Anywhere?

Yes!. So long as you have broadband, Wi-Fi or mobile data you really can work from anywhere. With the IPV Application your call handling capabilities become endless.

Can We Get Extra Training?

Yes! Staff not in on the day we install? Do you want your agents to have a more in depth training?

Do you require group training?

We can tailor a training session for you. You can come to our meeting room or we can come to you, Either way we will leave you feeling confident and raring to go in using your new telephone system. Please ask us for a quote.